Unlock superior service and extensive coverage.
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Unlock superior service and extensive coverage.
Your comfort and confidence in your home heating system are paramount. That's why our exclusive optional service plan for the our heat pumps are designed to provide you with unparalleled peace of mind.
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The one and only service plan you'll ever need.
Includes an annual service plus a 2-year warranty for heat pump, hot water tank and radiators installed by us.
Summary
We provide a 2-year Installation Workmanship Warranty covering all workmanship related to your heat pump installation. Your Heat Pump Hardware Warranty varies by manufacturer — Daikin and Vaillant systems include a 5-year standard warranty, while select Midea models offer up to 10 years of cover.
In addition, hot water cylinders and radiators supplied as part of your installation are covered by a 2-year warranty. During your warranty period, there are no call-out charges for repairs where the issue is covered under warranty.
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1. Installation Workmanship Warranty
• 2-year warranty on all workmanship relating to the installation of your heat pump system.
2. Heat Pump Hardware Warranty
• Daikin: 5 years (standard)
• Midea: 10 years (on select models)
• Vaillant: 5 years (standard)(Extended warranties may be available if the system is serviced annually by Swift Heating Solutions — please ask at time of sale.)
3. Other Products Supplied & Installed by Swift
• Hot water cylinders: 2-year warranty
• Radiators (where supplied as part of your installation): 2-year warranty 4. Call-Outs During Warranty Period
• No call-out charge for repair visits where the issue is covered under warranty.
• If the issue is not covered, our standard diagnostic call-out fee of £150 applies, and any recommended works will be quoted before proceeding.
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We cannot cover the following under your standard warranty:
1. Products or Components Outside Warranty
• Pipework (flow/return lines, internal distribution)
• Electrical cabling or circuits beyond the heat pump isolator
• Third-party controls (e.g., Hive, Nest, Tado), unless supplied and installed by us
• Ancillary equipment: brackets, cages, external hoses, condensate pipework, filters, water meters, heat meters, electric meters, pressure gauges, immersion heaters, etc.
• Any equipment added by others post-installation
2. Situations or Events That Invalidate Warranty
• Damage caused by neglect, poor maintenance, or lack of servicing
• Any servicing or tampering by third parties
• Accidental or malicious damage
• System misuse or overloading (e.g., commercial usage on a domestic unit)
• Damage caused by a lack of mains power, water supply, water pressure, air ingress, or contaminated/untreated water
• Lime scale, sludge, or magnetite build-up due to lack of inhibitor or water treatment
• Damage caused by air pollution, smoke, flooding, storm damage, or vermin
• Failure to comply with manufacturer servicing intervals or user instructions
Our standard plans run for 12 months and include an automatic renewal option. Don’t worry — we’ll send you an email a month before your renewal date to give you plenty of time to review or cancel if you’d prefer.
Yes — all of our prices include VAT, so there are no hidden surprises.
Just like a car or a gas boiler, your system needs an annual service to keep your warranty valid. If it isn’t serviced each year, you won’t be able to make a warranty claim.
You can book your service with any Daikin, Vaillant or Midea approved installer — but with Swift, you’ll usually enjoy broader cover and better value for money.
If you cancel before having your annual service, there’s no cancellation fee. However, once your heat pump has been serviced, you’ll be charged for the remainder of your 12-month term.
You’ll need to sign up for your service plan within 60 days of your heat pump being commissioned.
In the unlikely event that a repair isn’t covered under your plan, you’ll just need to cover the £150 repair cost along with our standard call-out fee.
You’ll pay for your service plan through a fixed monthly Direct Debit over 12 months. The plan renews automatically, but we’ll give you plenty of notice before your 12-month term ends so you can cancel if you’d like to. Your first payment will be taken 30 days after you sign up.
Renewable project
The team has been very hands on and helpful throughout the planning for our house renovation/ renewable project. They have guided us thoroughly on the technical steps and requirements to get the best performance. We would work with Swift team again.
AJ
Would Highly recommend
Would highly recommend! After sending my plans over to James at Swift he was able to provide me with a full breakdown quote along with estimates on my running costs within 24 hours. Install went really smooth with minimal downtime. Overall very impressed.
Izzy
Much better price
Would highly recommend for all plumbers. I needed an underfloor heating quote for an extension for my customer and they were able to give a much better price than going to a merchant and a quicker turn around time.
Miles
Great installation experience
Had an amazing installation experience and so far all is working well. Terry the engineer who installed and commissioned the system was fantastic from start to finish. His attention to detail throughout was very much appreciated and ultimately led to a very tidy installation. He kept the working area tidy and cleaned up as he went along. Following installation and commissioning he took us through the operation of the system.
Milne